'R' Club is an initiative exclusively designed to reward loyal patrons of Rajnigandha.

As part of this programme, you can:

• Earn 15 reward points on the purchase of every 100g pack of Rajnigandha Pan Masala.
• You can redeem your reward points against exciting products of DS Group.

Members are registered through unique code(s) available inside select Rajnigandha Cans. There are simple ways to become an 'R' Club member. You can choose from any one of the following options:

Through SMS :

• Type RGN < space>Code< space>Name<,>Address<.> e.g.: RGN 1246784 Rajesh,45-D,Himalya Kunj Naroji Nagar, New Delhi.
• Send to: +919971554333

We will send you the membership form by Post / Courier. Please fill the form and send it back to the 'R' Club address. You can also complete your membership form by logging into your account with the user id and password details sent to you by SMS/e-mail.

Through Email:

• Step 1: Write an e-mail with the following information
  RGN< space> Code< space> Name<,>Address<.>
  e.g. : RGN 1246784 Rajesh,45-D, Himalya Kunj, Naroji Nagar, New Delhi.
• Step 2: Mail the information to: therclub@dsgroup.com (Please mention R Club in subject line)
  We will send you the Password and Account Number.You can then log on to https://rclub.in and fill in your membership form to activate your membership.

Through Website/On- line:

• Step 1: Log on to: https://rclub.n
• Step 2: Click on 'Join 'R' Club section.
• Step 3: Complete the registration form with the details.

Through Mobile App (Android / iOS)

• Step 1: Visit the Google Play Store or Apple app store to download R Club App.
• Step 2: Click on become member and fill the registration.

Through Toll Free Number

• Step 1: Call us on our toll free number 18001030113 from your mobile phone.
• Step 2: To select your preferred language; press '1' for English or press '2' for Hindi.
• Step 3: Select option '2' for 'New Member' in order to register.
• Step 4: Enter the coupon serial number followed by the hash (#) key.
• Step 5: Enter the coupon code followed by the hash (#) key.
• Step 6: We will send you the SMS format for updating your address.

No, there is no enrolment fee for becoming an 'R' Club member.

Membership for 'R' Club is voluntary and is open to consumers above the age of 18 years with a valid address in India.

You might not have received your 'R' Club membership form due to either of the following reasons:

• Membership form is returned to us due to incorrect address or your unavailability at the registered address.
• Membership kit is delivered to the wrong person.
• In-complete address details.
• No Pin code available.

You can also log on to https://rclub.in to fill the membership Form.

A member can terminate his/her membership by calling the customer service and requesting for termination.

Your account can be reactivated within 7 days from the date of cancellation by calling our customer service.

Yes, your multiple R Club accounts can be merged based on certain defined guidelines. To know more about this, please call our customer service.

To avail all privileges, please send us the filled-in membership form through ordinary post or courier to our below mentioned office address:

'R' Club Team
Dharampal Satyapal Limited,
DS Headquarters,
C 6-10, Dharampal Satyapal (DS) Road,
Sector 67, Noida-201309 (U.P) India
Toll Free Number: 18001030113
SMS : +919971554333
Email :therclub@dsgroup.com

You can also log on to https://rclub.in and fill the membership form.

'R' Club membership is offered at three levels Blue, Silver & Gold based on Points accumulated by Members at the end of every six months (April-September & October - March). Your membership level shall be defined in April and October of every calendar year and shall be valid for next six months.

Membership	Average no. of points required in six months	Extra benefits offered
Blue	440	Calendar
Silver	800	Event Passes*.
Gold	900	Diary

* Conditions apply.

Conditions to maintain gold membership level:

You will remain a gold member if you have accumulated 900+ points during Apr- Sept or Oct- Mar.

Conditions to maintain Silver membership level:

You will remain a silver member if you have accumulated 800 points during Apr- Sept or Oct- Mar.

Conditions to maintain Blue membership level:

You will remain a Blue Member if you have accumulated 440 during Apr- Sept or Oct- Mar.

'R' Club membership is issued to an individual and the same cannot be transferred.

Once you become an 'R' Club member, the password to access your online account will be communicated via your preferred communication mode (E-mail / SMS). Using the same, you can access your online account at https://rclub.in or mobile app (Android / iOS) and view your account details.

Please follow these steps to login to your 'R' Club account

• Step 1: Log on to https://rclub.in
• Step 2: Go to Existing Member section
• Step 3: Enter your 'R' Club A/C No. /E-mail ID/Mobile No.
• Step 4: Enter your Password.

In case of any change in your mobile no./E-mail address or Correspondence address, please inform us through SMS/E-mail only from Mobile No./ E-mail address registered with us or by post through a letter duly singed by you mentioning old & new details to 'R' Club address. Or you can also log on to https://rclub.in and go to 'My Account' section and click on 'Update Membership Form'. Your new Mobile No./E-mail address will be registered accordingly and will be used for further updating/redemption of points etc.

You can update your points regularly with the unique codes that you receive inside every 55g/100g/205g Rajnigandha Pan Masala pack by the following methods:

Through SMS:

• Step 1:Type UPD < space>Code < space> Code < space>Code < space>Code
  e.g. - UPD 31357099 37890878 49876532 54321678 7658348
• Step 2: Send to: +919971554333 through your registered mobile no.

We will send a confirmation note along with total points accumulated over SMS/E-Mail.

Through E-Mail:

Step 1: Write an e-mail with the following information

• UPD < space>Code < space> Code < space>Code < space>Code
  e.g. - UPD 31357099 37890878 49876532 54321678 7658348
• Step 2: E-mail the information to: therclub@dsgroup.com (Please mention R Club in subject line)

We will send a confirmation note along with the total points accumulated over SMS/e-mail.

Through Website/Online:

• Step 1: Log on to: https://rclub.in
• Step 2: Login with your user id & password
• Step 3: Click on 'Earn Point'
• Step 4: Enter serial no & unique code
• Step 5: Save

Your points will be displayed on the screen.
Note: You can update up to 15 unique codes in one SMS/E-mail/Login session at the website separating each code with single space.

Through 'R' Mobile App (Android/iOS)

• Step 1: Enter your mobile number or email id and password.
• Step 2: Select 'Earn Points'
• Step 3: Enter your coupon serial number and coupon code.

OR

• Step 1: Tap on 'Scan' to Open the QR Code Scanner .
• Step 2: 2. Hold your phone over a QR Code so that it is clearly visible within the Scan area.
• Step 3: Click on Submit button.

Through Toll Free Number

• Step 1: Call us on our toll free number 18001030113 from your registered mobile number (RMN).
• Step 2: Select your preferred language. Press '1' for English, press '2' for Hindi.
• Step 3: Select option '1' for 'Point Updation'.
• Step 4: Enter the coupon serial number followed by the hash (#) key.
• Step 5: Enter the coupon code followed by the hash (#) key.

Incorrect Coupon code(s).

This could be due to one or more of the following reasons:

• Wrong digit has been typed by mistake
• Coupon validity period has expired. (Validity period has been mentioned on the back of coupon)
• Along with the code some special character has been added which is not required
• The code(s) sent by you have already been used
• Any other misc. reason

For any query / clarification please call Toll free number: 18001030113

There are simple ways to track your rewards points
Through SMS: Type BALand send to: +919971554333

• Through E-mail: BAL to therclub@dsgroup.com (Please mention R Club in Subject line)
• Through Website: Log on to https://rclub.in.
• Through Mobile App : Go to 'Earn Points'
• Through Toll free number : Call us on our toll free number 18001030113 from your registered mobile number (RMN).

Based on your rewards points, you can get the products of your choice from rewards list.
Please follow the formats mentioned below:

Through SMS:

• Step 1: Type RDM Item Code No of pieces required
  e.g.: RDMDS29:2 DS 94:1 DS77:3
• Step 2: Send to: +919971554333

We will send a confirmation over SMS/E-Mail.

Through E-mail:

• Step 1: Write an e-mail with the following information

RDM Item CodeNo of pieces required
e.g.: RDM DS29:2 DS 94:1 DS77:3

• Step 2: E-mail the information to: therclub@dsgroup.com (Please mentioned R Club in Subject line)

We will send a confirmation over SMS/E-Mail.

Through Website/ On-line:

• Step 1: Log on to: https://rclub.in
• Step 2: Login with your user id & Password
• Step 3: Click on 'Redeem Point '
• Step 4: Click on 'Redeem against Selected Item'
• Step 5: Enter 'Quantity'
• Step 6: Save

We will send a confirmation over SMS/E-Mail.
Note: Up to 15 different items can be redeemed per SMS/E-mail/ Login session at the website.

Through 'R' Club Mobile App ( Android / iOS)

• Step 1: Enter your mobile number or email id and password.
• Step 2: Select 'Redeem Points'.
• Step 3: Browse item code and select.
• Step 4: Enter 'Quantity'.
• Step 5: Click on redeem button.

Through Toll Free Number

• Step 1: Call us on our toll free number 18001030113 from your registered mobile number (RMN).
• Step 2: To select your preferred language. Press '1' for English, press '2' for Hindi.
• Step 3: Select option '1' for 'Point Updation'.
• Step 4: Enter the Item Code (Only Numeric) followed by the hash (#) key.
• Step 5: Enter the Quantity followed by the hash (#) key.

You can choose rewards from a wide variety of categories from 'R' Club rewards catalog. Each reward requires a certain number of points available in your account to redeem. You can choose your reward corresponding to the available points in your account and place the redemption order.

Note: You can redeem your points after reaching a minimum threshold of 100 redeemable points.

You can log on to https://rclub.in and click the link 'Member's Guide' on the home page to view Rewards Program guide/ List. Or you can call our Contact Center and request for a Rewards Program guide/ List.

Rewards products shall reach the member within 12 working days of receipt of the order.

Generally, this would not occur as we are committed to delivering the right product. If in case it happens, you can call our customer service within 7 days from the receipt of the product and we would re-ship the right product to your mailing address.

If the product received is not in good condition, or if the packaging is tampered or damaged, please refuse to take delivery of the package, and call our customer service Toll Free Number 18001030113 (10 AM - 5 PM on Mon- Friday ) or e-mail :therclub@dsgroup.com or SMS: +919971554333. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Orders placed through 'R' Club can be cancelled only by calling the Customer Service within 24 hours from placing the order. Customer service operates from 10:00 AM to 5:00 PM (Mon- Friday).

There are no handling/courier charges for redeem/gift.

If you face any difficulty, please call our Customer Service for further assistance at 18001030113.

If we don't get any intimation w.r.t redemption, within 30 days from the date of placing the order it shall be assumed that the member has received the redeemed items. No complaints shall be entertained after that.

Note: We will send you dispatch confirmation after delivery of product through SMS/E-mail along with Item Code, Consignment no and date.

The product is shipped to your mailing address for free of cost. There is no extra charge in any form that's to be borne by the member.

Yes you can. You can log on to our website https://rclub.in and update your mailing address and place a redemption order else you can also call our customer service to place a request.

a) View and manage your R Club points online.

b) View and edit your personal details.

c) Access our rewards catalogue and place redemption orders online.

You can call our customer service and request for a password.

You can call our call center and request for a password or

• Step 1: Visit our Website: https://rclub.in
• Step 2: Click on 'Forgot password' section on right corner below of home page
• Step 3: Follow instruction to change or reset your password

• Step 1: Visit our Website: https://rclub.in
• Step 2: Go to 'Existing Member' section
• Step 3: Enter your Mobile/E-mail id / 'R' Club A/C No.
• Step 4: Go to 'My Account' section
• Step 5: Click on 'Change Password'
• Step 6: Follow instruction to change or reset your password

SMS /E-mail us from your registered Mobile Number/ E-mail id

CMP Complaint matter having batch number & manufacturing month

OTH Query matter

ADD Name <,> Address <.>

STOP

SMS to : +919971554333
Or E-mail : therclub@dsgroup.com (Please mention R Club in subject line)

Called your mobile no. +9971554333 but no one attended or no one called back from 'R' Club.

Mobile no. +919971554333 is only for registration, point updation, redemption, balance enquiry, complaint and other query purpose. Please do not call this number. Call our customer service no.18001030113

START

SMS to : +919971554333
Or E-mail : therclub@dsgroup.com (Please mention R Club in subject line)

Called your mobile no. +9971554333 but no one attended or no one called back from 'R' Club.

Mobile no. +919971554333 is only for registration, point updation, redemption, balance enquiry, complaint and other query purpose. Please do not call this number. Call our customer service no.18001030113

'R' Club Customer service number: 18001030113 between 10 am- 5 pm on Monday- Friday. On all working days.